Dealer Services Technical Support and Customer Service Executive

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Position: Dealer Services Technical Support and Customer Service Executive
Employer: Trek Bicycle
Category: Customer Service
Location: Milton Keynes
Salary: Competitive salary
Date posted: Tuesday, November 21st 2017

The Trek Family is united in the belief that success can be achieved only when everyone succeeds together. The dress code may be casual, but our passion for what we do and how we do it is unparalleled.  

If you share our passion for bicycles, relish the thought of working for the world’s most innovative bicycle brand and have a desire to succeed in life then we’d love to hear from you. But it’s not all about the bike, we offer our retailers a full range of Dealer Services to provide them with all the tools they need to succeed.

The role

  • The Ascend EPOS and eCommerce solution is at the center of Trek Bicycle’s Continuous Improvement Programme, providing retailers with an integrated solution to manage their businesses and provide an effective online presence.
  • The support team cover all aspects of the programme and the wider business processes it supports. Training provided isn’t confined to the technical aspects of the software solution (though that is obviously covered) but also advises on financial analysis and planning all the way through to a holistic marketing strategy to cover an IBD’s eCommerce presence as well.

Key responsibilities

You will be required to:

  • Staff the Ascend UK EPOS Support Line, providing customers with technical advice and assistance
  • Provide additional business support – Assist with Trek Continuance Improvement
  • Assist with on-call out-of-hours support, on a rotational basis
  • Assist with software installations, both on the phone and on-site in store
  • Maintenance of the technical issue database for answering retailer support queries
  • Assist with the logging of dealer programming requests, the reviewing of programming requirements, and the testing of changes
  • Assist with any other dealer services tasks as and when required
  • Act as an ambassador for Trek Bicycles

Requirements for the role


  • Customer service and focus
  • High attention to detail
  • Desire to build relationships and add value
  • Ability to follow the Trekism “GSD” - Get Stuff Done!
  • Flexibility and ability to manage own workload with minimal supervision
  • Excellent telephone skills, alongside oral and written communication
  • Understanding others and the ability to influence
  • Advanced user of Microsoft IT packages including word, excel and email
  • Ability to quickly learn new systems and processes
  • Full Driving License


  • An understanding of an EPOS system
  • Telephone based customer service experience, PC and networking experience
  • Comfortable knowledge of Microsoft applications & SQL Management Studio
  • Comfortable working with staff at all levels within an organisation
  • Interest in business financials and management reporting
  • Interest in cycling and the bicycle industry
  • Familiarity with ecommerce
  • Retail experience (any industry)

To apply for the above vacancy, please forward your CV along with a covering letter, detailing why you believe you are the right person for the role, via the following link:

For other vacancies within Trek UK please visit:

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