Internal Account Manager x3

Job Details

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Position: Internal Account Manager x3
Employer: Moore Large
Category: Sales
Location: Derby
Salary: £16-18K basic + bonus
Date posted: Wednesday, November 1st 2017
Description:

Moore Large is one of the UK’s largest distributors of bicycles, parts and accessories, with over 40 years of experience. Operating from a 250,000 sq ft headquarters based in Derby we exclusively distribute many global leading brands, together with our own house brands such as Forme and Cuda Bicycles.

We pride ourselves on exceptional service and as part of our successful and ongoing business development programme, we are looking to bolster our Internal team, with 3 new Internal Account Manager positions.

As a critical part of our Sales Department, Account Managers performing to the highest level will be presented with excellent career progress opportunities.

Purpose Statement/Main Role

The Key responsibility of the role is to build, maintain and proactively manage all aspects of external sales calls whilst also dealing with incoming queries in a professional and efficient manner through to fruition. The role is designed to operate a Monday-Friday working week between the hours of 9.00 am to 5.30 pm however there is an expectation that additional hours maybe required to meet the demands of the job role.

Principle Accountabilities/Responsibilities/Scope

Business Objectives

  • Be responsible for the achievement of agreed individual targets and all departmental targets whilst adapting agreed best practices.
  • Proactively manage targeted outgoing customer sales calls for both Accessories and Cycles within your territory, taking and processing orders onto the system
  • Answer incoming calls in a professional and efficient manner and ensure all queries are dealt with through to completion
  • Efficiently report all communications within our CRM system
  • Process B2B orders, raise the relevant invoices and process the required payments
  • Liaise with warehouse staff with order queries, delivery queries, timescales and courier queries
  • Support field sales staff as and when required
  • Follow up new Account Applications, credit queries, B2B logins, and sales reportage
  • Produce and prepare as required Back order reports, stock reports and good received reports
  • Ensure customer contact time is maximised at all times
  • Manage regular dealer invites/visits to our Showrooms.
  • Drive and develop personal product knowledge and demonstrate a willingness to continuously strive to enhance individual product and cycling knowledge.
  • To ensure all paperwork or electronic form is completed fully and correctly and within required timescales

Key Additional Knowledge/Skills

  • Strong product knowledge and mechanical understanding of bicycles and related parts and accessories is essential.
  • Competent PC skills with preferable experience of CRM type systems

Minimum Requirements

  • Committed to providing excellent Customer Service.
  • Excellent communication skills.
  • Well organised
  • Demonstrates real passion and a keen interest for cycling/cycle sports and cycling related products
  • Competent PC skills, including Microsoft Outlook & Office.
  • Ability to work both as part of a team and under own initiative

To apply please send your CV and a cover letter to jeanette.suter@moorelarge.co.uk

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