Service Manager E-Bikes

Job Details

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Position: Service Manager E-Bikes
Employer: Halfords
Category: Management
Location: Redditch
Salary: Competitive
Date posted: Tuesday, May 30th 2017

It is Halfords ambition to be the Electric bike market leader in the UK and one of the most important parts of this is true market leading service for our customers and best in class training for our colleagues.

An opportunity has arisen for a new role to determine strategy and lead and develop the E-bike service offer for the whole Halfords cycling group.

Electric bikes are one of Halfords biggest growth categories for bikes.  We have an exciting new range of bikes that we are looking to develop and increase sales by 300%+ in the next 2 years.

As one of our biggest bike growth areas we are looking for someone with the technical expertise to develop the strategy & service offer – especially around aftercare & warranty.  Customers are new to this technology so we want to provide them with the right offer and best aftercare; this will also help insure that returns & refunds are minimised.

This role will also support e-bike growth within Tredz & Cycle Republic.

Key Responsibilities

  • Determine and implement warranty and after service strategy for both own brand and 3 party brands of E-bike
  • Manage relationships with suppliers and control the supply chain of parts and service items  
  • Work with the 2 wheel support team to ensure returns & quarantines are reduced and lead time for repairs under warrantee are minimised
  • Feed back information to the design and development team for product improvement and range development
  • Help evaluate new designs, concepts and monitor standards of production 
  • Support the training team in the development of a training structure for store colleagues to cover both service and sales training
  • Work closely with cross functional teams and empower colleagues to deliver the service offer
  • Help evolve processes and systems that allow our customers to experience test riding the range of Halfords E-bikes
  • Work across all Halfords Cyling brands:  Halfords, Cycle Republic & Tredz.

Person Specification 

  • Knowledge and familiarity with E-bike systems such as motors, controller and Batteries
  • Technical understanding of E-bikes and standard bicycle systems
  • Passion for cycling of any kind
  • Good planning and project management skills
  • Process control and systems experience
  • Strong communication and organisation skills
  • Working well within a team and able to motivate colleague at all levels
  • Good commercial awareness and budget management

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