Customer Service Agent

Job Details

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Position: Customer Service Agent
Employer: Trek Bicycle
Category: Customer Service
Location: Milton Keynes
Salary: Competitive Salary
Date posted: Monday, September 4th 2017

Do you take pride in delivering outstanding Customer Service?

Do you have a detailed knowledge of the cycle industry?

Would you love the opportunity to join a thriving business where your colleagues really love the product they sell?

If you are all of the above, then Trek’s Customer Service Agent role could be for you!


Trek is the world leader in bicycle products, components and accessories with approximately 2,000 employees worldwide.  We supply Trek and Electra bikes and Bontrager parts and accessories to independent bicycle retailers throughout the UK.  Trek strives to be a Great Place To Work and to give all employees opportunities to grow and contribute widely to the business. The successful applicant will assist with the Customer Service function for UK (and possibly Poland) on a timely basis and support the wider Customer Service team with ad-hoc tasks. The role operates on a shift pattern of 3 out of 5 week days, 8am to 5pm and 10am-4pm every Saturday and Sunday (Saturdays & Sundays will be working from home).

Key Responsibilities

You will be required to:

  • Provide excellent Customer Service to all Trek customers regardless of the size of the account
  • Take ownership of any customer service queries, ensuring that all matters are dealt with in an efficient and timely manner
  • Have a professional telephone manner and good written communication
  • Liaise with all departments across the business, to ensure the timely and professional delivery of services and or products.
  • Be flexible and adaptable in your approach to customer’s needs
  • Record details of inquiries , comments and complaints and actions taken
  • Follow up on customer interactions

Person Specification:


  • Bicycle product knowledge & experience
  • Can-do attitude
  • Minimum 3 years’ experience dealing in a customer service environment
  • Minimum 2 years’ experience of dealing with maintenance/technical issues preferable from within the cycle industry.
  • Used to working to tight deadlines in a fast moving environment
  • Ideally experienced in various IT environments and have a good grasp of the web.
  • Excellent communication skills, written and verbal
  • Advanced Computer skills with all elements of Microsoft Office


  • Cytech Level 3 -
  • Polish speaking

To apply for the above vacancy, please forward your CV along with a covering letter, detailing why you believe you are the right person for the role, via the following link (Please also include your salary expectations):

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