Customer Service and Warranty Agent

Job Details

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Position: Customer Service and Warranty Agent
Employer: Canyon Bicycles UK Ltd
Category: Customer Service
Location: Chessington
Salary: Competitive and dependent on experience
Date posted: Tuesday, July 4th 2017
Description:

Hours: Weekdays, normal office hours with occasional weekend work.

Salary: Competitive and dependent on experience.

There has never been a more exciting time to join Canyon Bicycles. Through 2016/17 we have experienced phenomenal growth in the UK meaning we are again recruiting.

Canyon Bicycles UK Ltd is a subsidiary of Canyon Bicycles in Germany. As the leading online cycle retailer in Europe we have a unique business model in the cycle industry. All Canyon bikes are sold exclusively online at www.canyon.com and shipped direct from our factory in Germany to customers in the UK and Ireland. This model means we can combine great products, German engineering and innovative product development all at incredibly competitive prices. Back this up with consistent test winning reviews and you have an opportunity to work for a company that will define your career.

The Canyon operation in the UK was set up in 2012 to provide sales, marketing, technical service and customer support to the UK market. A significant part of this is a service centre to handle customer enquiries at all stages of the sales process. As an online only business, providing the best possible customer service experience is integral to our business.

We have an expanding and dedicated team in the UK and are looking to develop this further through addition of a number of key staff appointments in the coming weeks.

The Job

Providing great Customer Service is the most important part of our plans to grow the Canyon brand in the UK and our Customer Service team are the first point of contact for Canyon consumers with a warranty or service enquiry. The job involves handling incoming phone, email and Chat queries on a wide range of matters including technical service, warranty and general support issues.

The position is based in our Chessington Office/Service centre which provides a fantastic and sociable working environment for bike enthusiasts to excel.

The Person We're Looking For

We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:

  • Great technical knowledge of both road and mountain bikes. This could be from working in a bike shop, riding for a number of years, a misspent youth reading too many bike mags or previous industry experience. It is vital that you're passionate about bikes and have a desire to utilise your knowledge of Canyon product either face to face at events, on the phone or by email.
  • A helpful and proactive attitude. Previous customer service experience is essential. Most important is you have a friendly, helpful and efficient manner and can use this to provide industry leading customer service to every Canyon customer. You thrive on engaging your customers and take pride in solving their queries.
  • You are a problem solver and have a desire to answer every call and respond to every enquiry as quickly and efficiently as possible. Our overriding goal is to keep people cycling.
  • You are essentially a strong team player. You are chatty and outgoing with great personal skills enabling you to engage with the customer from first contact both on the phone and in written format. You have good writing skills and punctuation and a great telephone manner.
  • Process driven. You are computer literate, have super strong organisational and administration skills.
  • You are tenacious, creative, driven, enthusiastic, passionate, ambitious, committed with a work ethic that is unmatched. These are our basic principles and the standards by which we judge ourselves daily.

What should you do if you think you fit the bill?

Get in touch and tell us why you deserve this incredible opportunity.

Email nallen@canyon.com with your CV and a covering letter.

Closing date for applications is Friday 21st July.

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