Customer Services Advisor

Job Details

Back to list
Position: Customer Services Advisor
Employer: Carbon Bike Repair (2014) Ltd
Category: Customer Service
Location: Surrey
Salary: Starting salary will be approximately £16,000 to £18,000 per ann
Date posted: Thursday, September 7th 2017

Carbon Bike Repair is a premier carbon fibre bicycle repair and paint restoration company based in Leatherhead, Surrey and are looking to take on a customer services advisor with excellent administration skills.  You will need to be engaging and caring with a real passion for exceptional service.  We also need you to work efficiently (‘smart’) and assist with developing and improving processes.

We are rapidly growing and evolving business so we're looking for people with ambition, and people who want to grow and challenge themselves, who want to be a part of a market leading business.

The primary role will involve

  • Being the first point of contact for our insurance partners and their policyholders via phone and email.   
  • Liaise with our insurance partners on a daily basis, providing technical support, progress updates, dealing with enquires and complaints, arranging couriers etc.    
  • Booking in jobs and preparing / updating job sheets for the workshop
  • Process complete jobs by raising invoices and taking payment.
  • Ordering bicycle components, supplies and tools.
  • Support management with the smooth running of the office

This is a hands on roll and you will be required to pack / unpack boxes and move bicycles around the workshop to different locations

We are open from Monday to Friday 8:30am-5:00pm, which is an advantage if you do not want to work weekends.  This is a full time role.

Essential Skills & Qualifications:

  • Excellent spoken and written English communication skills is essential.
  • Methodical with a high level of accuracy and attention to detail
  • Understanding of bicycles is essential.
  • Previous experience working in a customer service / sales role.
  • Previous experience working in the bike trade is preferred.
  • Hands on, ‘can do’, proactive approach with the ability to use your own initiative.
  • Organised with excellent time management skills and an ability to prioritise.
  • Full UK driving licence (desirable – not essential).
  • Hardworking, professional and highly motivated with a friendly positive attitude.
  • PC Skills – Microsoft word and excel are essential.

Salary:  Starting salary will be approximately £16,000 to £18,000 per annum, dependant on experience and qualifications.

If you are interested in this position please email your CV and a brief covering letter to

Latest Articles