Customer Support / E-bike Technical

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Position: Customer Support / E-bike Technical
Employer: VOLT Bikes
Category: Mechanic
Location: London
Salary: £18,000.00 to £22,000.00
Date posted: Monday, October 30th 2017
Description:

VOLT™ is a British manufacturer of e-bikes.

We are currently looking for a motivated candidate to join our busy team.

The role will primarily involve:

  • Fully managing the support/troubleshooting of customer technical issues (over the phone and face to face).
  • Managing spare part stocks, sending out spare parts to customers for repairs, and forecasting spare part future purchase requirements.
  • In-store PDI’ing of bikes ready for collections, walk-in customer repairs, and general technical assistance.

Candidate attributes:

  • Clear and well spoken for supporting customers over the phone as well as on a face to face basis.
  • Proactive, with a systematic approach to managing and closing down tasks. Logical and practical thinker.
  • Keen to learn about our products and be a general enthusiast for e-bikes.
  • A thorough understanding of the mechanics of bicycles: experience with e-bikes is an advantage. A formal bicycle maintenance qualification (like Cytech), and on the job experience working with bike servicing/repairs.
  • Being well organised is critical - this is a busy role with multiple things to keep on top of.
  • Comfortable with technology and using computers to at least a competent level.
  • Good communicator - will be required to speak with customers regularly.
  • You must also be enthusiastic and show an interest in electric bikes and the e-bike Industry. And wish to learn about our e-bikes to a level where you can competently troubleshoot any customer problems.
  • You'll also be required to muck in and support our team in all areas needed.

Summary:

If you're interested in developing a career in a fun, modern company we'd like to hear from you.

Full time role - £18k - £22k depending on experience.

Offices in London Bridge.

Job Type: Full-time

Salary: £18,000.00 to £22,000.00 /year

 

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