Graham Beaumont, Reece Cycles
Graham Beaumont of Reece Cycles came highly recommended by a number of retailers, one of which told BikeBiz: "We have found that for any enquiry, warranty, stock, delivery schedules, or invoicing we speak to Graham first, and he always sorts it. He has even been known to courier non Reece bikes between dealers when we have had to transfer stock.”
Dave Page, Cannondale
Dave Page has been Cannondale rep for Southern UK for over eight years for the firm now known as Cycling Sports Group UK. Starting in telesales, Page was soon sent out on the road to provide dealer support face-to-face.
Dave Coltman, Walkers
Communication is key to Dave Coltman’s appeal, according to a number of retailers. Calling every week without fail, always ringing back and a being fountain of knowledge have been among his key skills. Coltman has been reported as willing to try and find a product even if it is not a brand that he sells and drops off goods on his calls.
Wilma Ralston, 2pure
The Edinburgh-based distributor had one account manager singled out in particular by retailers lobbying for the award – Wilma Ralston. Providing top-notch support to the dealers she works with, Ralston is always on hand for her customers.
Ben Washington, Gore Bikewear
Washington is a stand-out retail account manager according to one retailer in particular: “He visits us when necessary with new product, and never just for the sake of it. He makes himself available for any staff training required and takes on board constructive criticism. He is always available by phone or email when needed.”
Richard Staton, Madison
Aside from providing everyday sales support for his dealer base, Staton has also been involved in helping support local racing teams. Station (along with Dave Sharp, also of Madison fame) helped source helmets and shoes for the ActivCycles-Corbridge race team.
Scott Greenwood, Octagocyclesport
Otagocyclesport has been steadily growing as a distributor of niche cycle products and one of its team – Scott Greenwood – has been singled out by one of the UK’s premier independent bike dealers as a top performer.
Offering a personal and individual service, the man has been top notch at looking after retailers and making them feel important and valued as a customer, BikeBiz is told.