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Kryptonite changes tack; offers free product exchanges - BikeBiz

Kryptonite changes tack; offers free product exchanges

Last week, Kryptonite came out with a caveat-heavy crossbar upgrade programme. This has now been scrapped. Now, owners of Kryptonite tubular cylinder locks - the ones that can be opened with Bic pens - can hand in their locks in an amnesty programme that will see them walk away with free locks. No other supplier of locks using ACE cylinders have announced any sort of exhange programme.
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At no charge to them, consumers will be able to exchange their current Kryptonite tubular cylinder lock for a Kryptonite non-tubular cylinder lock, said a statement from Kryptonite. The exchange will take place "within a few weeks."

"At Kryptonite, we understand the responsibility that comes with being the market leader. Since we learned last week about the possibility of compromising some of the industry's tubular cylinder locks, we have been working diligently to devise the best and most responsible solution to address the concerns of consumers and to meet the needs of our distributors and retailers," said Steve Down, General Manager of Kryptonite.

"We decided to simplify and expand our planned product upgrade programme so that we could expedite the process for consumers and eliminate any lingering doubt in their minds about their locks. Standing by our customers is the

responsible thing to do for those who rely on our security products to keep their valuables safe."

Kryptonite is offering a free product exchange to consumers who currently have Kryptonite locks using tubular cylinders. To participate in the free product exchange offer, consumers can visit the company's website for registration instructions.

http://www.kryptonite.com

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