PxPixel
Kryptonite was not too slow to respond to consumer attacks, says Tocci - BikeBiz

Kryptonite was not too slow to respond to consumer attacks, says Tocci

Donna Tocci is getting lots of media name-checks at the moment. She's the Kryptonite spokeswoman quoted in hundreds of news-site articles syndicated across the US and beyond. She believes Kryptonite has acted as swiftly as it could, given the circumstances.
Author:
Publish date:

Stung by criticism that it took too long for Kryptonite to respond to the growing tide of criticism about the Bic trick on bikeforums.net and other sites, Tocci said the company had to spend time on working out the logistics of its upgrade package.

"The internet is fast. It's quite easy to jot a few words down in an email or on a website. However, it takes a few days to put together the operational end of the program we have set in place. We need to be able to roll out any plan we have in place exactly the way we say we will, when we say we will.

"We acted as swiftly as we could," said Tocci.

"We feel we have a good plan in place for our customers that we can effectively implement. Remember, we are still the only company, that I know of, that has even responded to this concern."

Featured Jobs

the cycle hub

Showroom Manager

The Cycle Hub I Dubai, United Arab Emirates I Competitive Package & Bonus I Date Published Tuesday 26th June 2018

Giant St Paul Logo

Bike Fitter / Sales Person

Giant St Pauls I City of London I Salary: Negotiable Dependent on Experience I Date Published Thursday 21st June 2018

CRC_Logo_620x349-1

Bike Technician

Chain Reaction Cycles I Ballyclare I Competitive Salary & Benefits Package I Date Published Monday 2nd July 2018

Canyon_Logo_1(1)

Brand Content Writer

Canyon Bicycles GmbH I Koblenz, Germany I Salary: Up to €38,000 I Date Published Tuesday 3rd July 2018

CRC_Logo_620x349-1

Retail Sales Advisor

Chain Reaction Cycles I Belfast I Competitive Salary & Benefits Package I Date Published Monday 2nd July 2018