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Schwalbe UK warns over unauthorised wholesalers - BikeBiz

Schwalbe UK warns over unauthorised wholesalers

Not buying your tyres from officially appointed distribution partners? Then aftersales and warranty will be a problem...
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Schwalbe UK has passed us a statement, revealing they have been made aware of distributors implying that they are an official Schwalbe distribution partner, and that they are purchasing directly from Schwalbe Group companies overseas.

UK Marketing Manager Dave Taylor explains: “As the UK subsidiary of Schwalbe in Germany, only our appointed UK & ROI distribution partners can source directly from us. As such, unauthorised UK wholesalers can only obtain Schwalbe from third-party sources and cannot purchase directly from our other overseas subsidiaries or parent company.

"Retailers who purchase Schwalbe from unofficial UK & ROI wholesalers will not be covered by UK aftersales support and warranty.

"We have a committed and dedicated network of official distribution partners with whom we collaborate, and Schwalbe UK’s commitment to providing aftersales support, service and warranties to retailers can only be provided through these official distribution partners."

For information on UK & ROI authorised distributors go to www.schwalbe.com/gb/distribution-partners.html

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