"Independent retailers need to emphasise the personal service they offer customers. By offering a completely free claims management scheme for all theft and accident claims they will be enhancing their reputation for customer care and increasing their business retention rates," said Clair Noon of Cycle Claims Management.
"Issuing an insurance estimate to customers is often like waving them goodbye. Typically, cycle retailers realise less than 10 percent of business for which they issue insurance estimates. Standard insurance practice is to redirect cycle claims away from the independent retailer towards the national chains. But independents are often ill equipped to deal with the multi-national insurers and find claimant procedure time-consuming and confusing. They will often take any settlement terms that insurers offer."
Cycle Claims Management offers a scheme that is claimed to secureinsurance retention rates of over 95 percent.
"Through our extensive experience of claims handling, and because we have an established relationship with all the leading insurers, we settle claims quickly and efficiently," said Noon.
There are no membership fees or up-front costs to the retailer. Instead, Cycle Claims Management takes a ten percent management fee, payable when a cheque is secured in the IBDs company name.
"When a customer comes into the shop asking for an insurance estimate, the retailer asks would they like the claim managed for them free of charge," explained Noon.
"If they would like our help, the cycle retailer fills in one of our insurance estimate forms and faxes it over to this office. We do the rest, it is that simple.
"We have settled claims in less than half an hour and customers are amazed and
delighted with the service. When customers receive such a high quality service they are going to remain loyal to the shop and the resulting word-of-mouth publicity is beyond price."
Tel: 0870 444 6856