Cycling Sports Group’s training and education arm Cycling Prophet has released a 12-part video series called "Selling Service." According to CSG this will "empower IBDs to maximise their service departments, helping them increase revenue, build customer relations, and streamline operations."
Nick Hage, general manager of CSG US, said: “When a customer walks into a shop, they should walk in with confidence they’re going to receive a best-in-class experience. Now, more than ever, the service department is integral to that experience. Whether a bike needs to be fixed or simply tuned up, those conversations begin in the service department, and it’s where relationships are forged.”
Selling Service is a byproduct of Cycling Prophet’s ongoing partnership with Garage Peloton, specialists in sales management training and business solutions in the powersports industry.
“The service department may not be out on the store floor, yet they are needed on the front lines of the shop experience,” said Jane Pearson, Cycling Prophet’s global director of education.
“Now, with both sales and service training, we can provide a more complete education series to help shop employees thrive – no matter their role.”
The videos are hosted in Cycling Prophet’s new "Business School," and join "Selling Sessions," a 13-video series focused on front of the shop sales technique, launched in August last year.
Access to Cycling Prophet requires trade-only account passwords.