BikeBiz Bicycle and cycling retail news
All Hayes disc brakes purchased through Hayes distributor partners or on complete bicycles will now include a lifetime leakproof warranty. This kicked in for products sold after November 1st. Formerly, Hayes has included their Lifetime Leakproof Warranty only on the Dyno series of brakes.
Eric Schutt, Hayes disc brake product manager said: “Customer support has always been the priority here at Hayes, so extending this program is a natural decision.”
Darren Campbell, VP/GM of Hayes Bicycle Group, said:
“We feel our products are among the most reliable and durable in the industry. Ideally customers don’t have any issues in the first place. Inevitably things happen, and when they do, our priority becomes taking care of our customers with quick and effective service. Our response and service times are among the quickest in the industry. This lifetime leakproof warranty will further improve the service experience."
In Europe, Hayes supports product with service via their Technical Service headquarters in Munich, in addition to their global distributor network of over 80 service centres around the world.
Hotlines is the sole UK distributor for Hayes and all warranty claims should be directed to the distributor on 0131 319 1444.
