Bicycle Mechanic or Bike Builder

Website The Bicycle Chain

WHEN IS A JOB NOT A JOB?

Do you wake up in the morning and look forward to going to work? At The Bicycle Chain we’re not only passionate about bicycles, we’re passionate about helping our staff succeed and enjoy life. We want you to progress and we are committed to making that happen.

Let’s face it we all spend most of our day to day lives working, so it might as well be a fun and rewarding experience. How do we achieve that? …it comes down to a few ingredients; challenge, support, personal growth and company culture.

There is nothing worse than feeling like you’re at a dead end standing still, well we don’t want you to stand still, we want the exact opposite, we want you to be constantly looking forwards. We will support you, help you grow and reward your successes too.

WHEN IT’S A CAREER…

If you are driven, talented, knowledgeable, passionate about bikes, passionate about people and able to deliver an excellent customer experience you will progress quickly.

We have some of the best salaries in the industry. Your salary will be dependent on your ability and knowledge. 

In your first year we evaluate your performance after 3, 6 and 12 months to help you reach your salary potential as fast as possible.

So there you have it, that’s the challenge… no dead ends here. We are looking for people who want a career as a bike mechanic and want to put in the hard work to keep progressing.

WHEN YOU’RE PART OF THE FAMILY…

The Bicycle Chain is a family run business with three Bicycle Chain stores in Taunton, Bridgwater and Weston-Super-Mare plus our Climb On Bikes store in Hereford and Rock and Road store in Yeovil.

We see ourselves as one big family. We’re passionate about providing the best possible experience for our customers as well as our staff and our suppliers too. We are all working together to grow our business and everyone’s input is highly valued.

We offer a quarterly bonus that is based on the performance of the business as a whole and divided equally between all staff members.

As a company we are committed to change and are constantly looking for ways to further improve the services we offer. We listen to our staff… think you have spotted something we should be doing or could be doing better? then we want to know. We value your opinion…we are looking for people who can see the bigger picture, work well as part of a team, see a problem and want to find a solution.

We pride ourselves on delivering a 5 star service… you won’t see the owners of many companies giving their personal mobile number to their customers, but we do. It’s in the bike pack we provide with every new bike sale.

CURRENT OPPORTUNITIES

We currently have 2 opportunities in our Weston Super Mare store:

  1. EXPERIENCED BICYCLE MECHANIC
  2. EXPERIENCED BIKE BUILDER

EXPERIENCED BICYCLE MECHANIC:  £20,000 – £25,000 ( Plus Bonuses )

The ideal candidate will have 3 or more years experience working as a bicycle mechanic, servicing and repairing bikes in a busy workshop.They will have a Cytech 2 qualification in cycle mechanics or ideally a current Cytech 3 qualification.

We would also consider applications from other mechanical sectors such as motor vehicle technicians who have at least 3 years experience post finishing their apprenticeships. 

EXPERIENCED BIKE BUILDER:  £18,000 – £20,000 ( Plus Bonuses )

The ideal candidate will have 1 or more years experience building bicycles in a busy workshop. They will ideally have a Cytech 2 or equivalent qualification and be confident building all types of bikes to the highest standard.

We would also consider applications from other mechanical sectors such as motor vehicle technicians who have at least 1 years experience post finishing their apprenticeships.

KEY RESPONSIBILITIES

ALL ROLES

  • Greeting and assisting customers in store
  • Following and demonstrating our core values
  • Handling internal and customer inquiries by phone and email
  • Building strong, long-term relationships with customers
  • Serving customers on the shop floor when required
  • Consulting with customers to find them the right product to match their needs
  • Presenting product to the customer
  • Negotiating with customers
  • Ensuring exceptional customer service is achieved in all areas of the business
  • Maintaining excellent retail standards keeping the workshop clean and tidy
  • Using EPOS system and basic computer skills
  • Continually developing professionally
  • Continually developing product and industry knowledge
  • Processing payments and handling cash including reconciling till.
  • Be an ambassador for The Bicycle Chain

BIKE BUILDER SPECIFIC

  • Building new bikes
  • As your skill level increases you will progress on to:
    • Ascertaining customers needs and booking in workshop jobs
    • Carrying out warranty work: Supplier warranty work > Customer warranty work
    • Servicing bikes: Free first service > Bronze service > All service work / becoming a bike mechanic

MECHANIC SPECIFIC

  • Servicing bikes to a high standard
  • Carrying out warranty work
  • Building new bikes
  • Ascertaining customers needs and booking in workshop jobs
  • Ordering product
  • Monitoring stock control
  • Good business acumen
  • Use of business to business websites

ESSENTIAL REQUIREMENTS OF THE ROLE

  • Full-time position
  • Attention to detail
  • Self-disciplined
  • Positive mental attitude
  • Caring with a strong desire to help others
  • Competitive spirit
  • Resourceful
  • Able to use own initiative
  • Persistent
  • Accountable
  • Great communicator
  • Team player
  • Love all things bikes

STAFF PERKS 

  • An environment where you will be supported and encouraged to grow
  • Excellent staff discounts ( Cost price +VAT )
  • Inclusive quarterly company performance bonuses
  • 30 Days annual leave

PLEASE ONLY APPLY IF:

  • You are available for a full-time position
  • You are available to work weekends because retail never sleeps
  • You have met the minimum experience requirements
  • You are happy to work with an ability related pay structure where you will start on a base wage to allow us to assess your ability, then be evaluated after 3 months, 6 months and 12 months to allow you to quickly move on to a salary that reflects your ability
  • You love all things cycling

HOW TO APPLY

Please send your CV along with a cover letter and references to alex@bicyclechain.co.uk

Salary:

£20,000 – £25,000 ( Plus bonuses )

To apply for this job email your details to alex@bicyclechain.co.uk.

In other news...

Windwave MD Peter Nisbet: ‘We place our customers at the forefront of everything we do’

BikeBiz catches up with several UK distributors to reflect on a bizarre yet successful period for the cycling industry. Today, we hear from Peter Nisbet, Windwave MD