Bike Mechanic

Bolt was founded with the vision of supporting gig economy workers in the on-demand delivery sector. We provide e-bike rentals for delivery workers in Sydney, Melbourne, London, San Francisco, and now New York City. The e-bike mechanic’s job is key to our success and you will be essential in ensuring our customers have a great experience!

Bolt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

RESPONSIBILITIES

• Communicate with our customer service team to schedule customer appointments
• Be customer service oriented and personable as you are the face of our company
• Repair bicycles to U.K. Cytech standards (or equivalent) and assess any damage to the bike to determine whether it is wear and tear or damage
• Maintaining a consistent inventory and order parts when necessary
• Assemble new e-bikes and perform quality control checks to ensure the safety of all bicycles – this is paramount
• Maintain and update our systems by recording all the work you do
• Support the marketing of our e-bikes through various channels e.g. at delivery partner hubs, social media etc.
• Provide feedback about e-bikes and work with colleagues on ways we can improve our product or service

SKILLS

• +3 years of bicycle workshop experience, although exceptions will be entertained
• You know how to fix and assemble e-bikes
• You know how to fix batteries and the electric components of an e-bike (Cytech qualified or equivalent preferable)
• You’re able to manage your own time and prioritise what’s important
• You’re able to quickly and efficiently problem solve and troubleshoot – if you don’t know the answer, you know where to look and who to ask
• You’re a team player who is looking forward to working with team members from all over the world
• Flexibility is an absolute must, we are a start-up – things change on a daily basis so we’re hoping you can flex outside of your responsibilities, work different days and slightly different hours, where required

BENEFITS

We are a start-up in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.

At Bolt, we offer:

• +£10 hourly wage, depending on experience
• The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated and fun co-workers
• The full support of an experienced management team in helping you meet your targets and your professional development goals
• Part time, full time and temporary contracts available

How to apply: please email mark@getboltbikes.com