Bolt was founded with the vision of supporting gig economy workers in the on-demand delivery sector. We provide e-bike rentals for delivery workers in Sydney, Melbourne, London, San Francisco, and now New York City. The e-bike mechanic’s job is key to our success and you will be essential in ensuring our customers have a great experience! Bolt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. RESPONSIBILITIES Communicate with our customer service team to schedule customer appointments Be customer service oriented and personable as you are the face of our company Repair bicycles to U.K. Cytech standards (or equivalent) and assess any damage to the bike to determine whether it is wear and tear or damage Maintaining a consistent inventory and order parts when necessary Assemble new e-bikes and perform quality control checks to ensure the safety of all bicycles - this is paramount Maintain and update our systems by recording all the work you do Support the marketing of our e-bikes through various channels e.g. at delivery partner hubs, social media etc. Provide feedback about e-bikes and work with colleagues on ways we can improve our product or service SKILLS +3 years of bicycle workshop experience, although exceptions will be entertained You know how to fix and assemble e-bikes You know how to fix batteries and the electric components of an e-bike (Cytech qualified or equivalent preferable) You’re able to manage your own time and prioritise what’s important You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask You’re a team player who is looking forward to working with team members from all over the world Flexibility is an absolute must, we are a start-up - things change on a daily basis so we’re hoping you can flex outside of your responsibilities, work different days and slightly different hours, where required BENEFITS We are a start-up in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue. At Bolt, we offer: +£10 hourly wage, depending on experience The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development Flexible workplace with a team of extraordinary, motivated and fun co-workers The full support of an experienced management team in helping you meet your targets and your professional development goals Part time, full time and temporary contracts available How to apply: please email mark@getboltbikes.com