Bike Specialist Claims Handler

  • Full Time
  • Cannock

Website SBS Insurance Services

You will be joining an expanding business with innovative ideas who embraces change and technology.  

Looking for a bike enthusiast to join our team to handle a grown the bike specialist commodity. 

  • To handle insurance claims for our clients and to meet strict Service Levels Agreements as per contractual obligations ensuring a positive experience for each customer.
  • To liaise with the policy holders and Insurance Companies’ to accurately validate bike claims circumstances and identify and report any potential fraud indicators to the appropriate referral point, which could be internal or external.
  • Be a team player and support answering all inbound calls within 6 rings and deal with these customer calls in a positive and friendly manner remaining professional at all times.
  • To accurately validate replacement goods on a like for like specification using the validation tool in-conjunction with commodity expertise ensuring we are selecting the most cost-effective solution for customers and client’s expectations. 
  • To provide highest level of customer service at all times, ensuring compliance with TCF.
  • Always provide a positive experience to policyholders and Insurance Company’s.
  • Ensure that quality and content of written communication meets Company Policy and procedures including email, system notes and internal/external letters.
  • Always follow the FCA Complaint process, taking responsibility to attempt to resolve issues within your capability, and to escalate any complaint that falls outside of this to the relevant team manager. High level complaints must be immediately escalated to Head of Operations/Operations Director.
  • To achieve monthly targets as set by the Company.

Qualifications/Knowledge/Skills/Experience

  • Experience in bikes (non motor)
  • Experience/interest in sport or leisure activities
  • Customer Service experience
  • Telephone skills/call centre experience
  • Target driven
  • Ability to multi task
  • Team player

Salary: £20k Basic DOE with OTE £30k +

How to apply: email CV to r.vernon@sbs-claims.co.uk

To apply for this job email your details to r.vernon@sbs-claims.co.uk.

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