Customer Support Specialist (French speaking)

Website Laka

Title: Customer Support Specialist (French speaking

Job Location: Anywhere in UK OR Bristol and London 

Salary: £25,000 plus equity 

How to apply: https://apply.workable.com/laka/j/A7396D32DB/

We exist to rewrite the rules of insurance so it’s something people stand with, not against.

Our story began in 2017 when we set out to transform bicycle insurance by connecting passionate cyclists all over the UK to form a collective and protect their bikes. A better model for insurance was born. 

Fast forward to today and we’ve: 

  • Been awarded Best Cycle Insurance Provider (for 3 years in a row)
  • Expanded to commercial business and quickly become leaders in last-mile insurance 
  • Launched into new territories and now rolling-out across Europe
  • Captured the enthusiast cyclist market and expanded across all cycling segments 
  • Opened offices in London, Bristol, Amsterdam and have enabled remote working for our teams

Help us change an outdated industry… 

We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. 

About the role 

You will be an integral part of our Community team. Providing a great customer experience is the most important part of our plans to grow the Laka brand in the UK and beyond. As part of a small dedicated team, you will be the first point of contact for general and claim-related enquiries.

As a Customer Support Specialist (Bike Guru) you will: 

  • Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and gear either directly with us or by coordinating with third-parties 
  • Support Laka members with general questions around Laka, their bicycle insurance, and new initiatives via webchat and email 
  • Constantly prioritise work to deliver a swift, convenient and seamless experience to our members 
  • Collate feedback from the community on an ongoing basis and produce actionable reports to make Laka better every day 
  • Dive into our quarterly squads (you might find yourself working on exciting projects in Marketing or the Dev side of Laka) 

Requirements 

To succeed in this role you will need to: 

  • Understand when it makes sense to go the extra mile and make a member’s day
  • Love learning new things and find self-fulfilment in helping people going through a rough patch (losing your bike isn’t easy, you know) 
  • Strong empathy for cyclists and understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech) 
  • Be comfortable chatting with our members and show excellent written English
  • Have a good understanding of modern tools such as Google Suite (Sheets, etc), Slack, Notion, and other in-house applications 
  • For this role you will need to be fluent in both English and French (written and verbal) 

And just so you know, Insurance experience isn’t required (for most roles). We’ll teach you anything you need to know and upskill you if needed. But…… before you apply, please make sure that you have permission to work in the UK as we’re unable to provide visa sponsorship for any of our current roles. 

Location: we’re happy for you to be based anywhere in the UK

Benefits

At Laka, we’re passionate about building a culture that cares for our people as much as we care for our customers. We currently offer: 

  • A remote-first, flexible working environment, built on trust and autonomy
  • Share options – we wants everyone to have a stake in our success
  • 33 days’ annual leave (inc bank holidays), plus mental health days
  • £200 contribution to your home working set up 
  • £500 annual personal development allowance 
  • Retail discounts programme, provided through CharlieHR Perks at Work
  • £10 per month Laka credit – for all you bike enthusiasts 
  • Wellbeing and mental health support, via Spill 
  • Access to co-working office spaces, with fun social events, including paid-for weekly team lunches 

To find out more about what it’s like to work at Laka, visit our careers page here

Our collective is broad and inclusive. We continuously strive to build a diverse team from all backgrounds as we believe that varied experiences and perspectives makes the Laka

collective even stronger. If you’d like to request a reasonable adjustment as part of our application or assessment process have a disability or a need that requires accommodation, please let us know by emailing support@laka.co.uk

To apply for this job please visit apply.workable.com.

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