Product & Operations Specialist

Website Cycling for Softies & BSpoke

Job Title: Product & Operations Specialist

Department: Cycling for Softies & BSpoke

Location: Brixton, London

Salary: £25-30k p/a – D.O.E

Reporting to: Head of Product & Operations

The Business:

Cycling for Softies and BSpoke are two of the UK’s premier cycling holiday brands and are a key part of The Active Travel Group. We deliver amazing cycling tours throughout Europe; including in France, Italy, Spain, Croatia, Portugal, Austria, Slovenia, and Germany. Whether guests want an easy ride between vineyards, a weekend climbing Mont Ventoux, or anything in between – we have them covered.

As we look ahead to what we expect to be our busiest summer yet in 2022 and our ambitious growth plans beyond that, we are looking for an enthusiastic Product & Operations Specialist with experience working for a relevant tour operator and a love of cycling to join the team and come on this journey with us.

The new hire will work closely with our other Brixton-based departments and will play an important role in the development and expansion of the brands. The focus will be on delivering a market-leading customer experience, building our product knowledge database, maintaining excellent relationships with our suppliers, and ensuring the successful operation of our overseas programmes. 

To apply for this position please email Harvey Downard (Head of Cycling) at harveyd@bspoketours.com with your CV and a short note explaining why you think you’d be a good fit for the role.

Role and Responsibilities:

Operations:

  • Day to day line management of our overseas tour operations, including:
    • Line management of our Destination Managers
    • Tracking capacity and availability in our destinations, to guide the sales and marketing teams
    • Managing our fleet of bikes – tracking capacity, condition, and purchasing requirements
  • Organisation of our library of cycling routes on Ride with GPS
  • Assisting with creation of operational budget and tracking delivery costs over the season
  • Assisting with other core operations tasks in peak periods

Product:

  • Manage relationships with our suppliers from all over Europe
  • Build and manage our “Knowledge Base” on Salesforce to support other departments
  • Provide regular product training sessions to the team (once up to speed!)
  • Assist with the creation of new product

Other:

  • Assist other departments with product & operations queries
  • Track trip feedback and NPS scores
  • Provide duty phone cover (on rota)
  • Any other task or duty as reasonably required by The Active Travel Group

What will you bring to our business?

  • A love of travel and cycling
  • Experience working for a relevant tour operator
  • Experience of training and supporting staff
  • European destination knowledge
  • Excellent organisational skills and great attention to detail
  • A strong communicator and relationship builder
  • Proven negotiation skills and commercial awareness
  • Willingness and desire to travel for the role
  • A strong desire to be a key part of the development of our business

In the perfect world you will also have…

  • Language skills. (French, Italian)
  • An intimate knowledge of our cycling destinations
  • Overseas operational experience
  • Been on a cycling holiday
  • Some technical knowledge of bikes

Benefits:

  • Competitive basic salary
  • Opportunity to contribute to the development of a rapidly growing part of the business
  • Holiday discounts
  • Educational trips
  • Contribution to pension scheme
  • Ride to Work scheme and Tech scheme
  • 20 days’ holiday (plus bank holidays)
  • Great office location in the heart of Brixton

To apply for this job email your details to harveyd@bspoketours.com.

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