Sales & Customer Support Assistant

  • Full Time
  • Durham

Website Infinity Cycles LTD

Job Description:

We are currently seeking a full time sales & customer support assistant at our flagship Durham HQ. The successful candidate will have a passion for cycling and be knowledgeable and enthusiastic about all kinds of bikes – previous cycle industry experience is preferred but is not essential. If this sounds like you and you feel you have what it takes, with a focus on delivering a great customer service experience, then we would love to hear from you!

Duties will include:

  • Providing excellent levels of customer service.
  • Actively pursue all sales opportunities and ensure that the customer is advised on suitable product for their individual needs.
  • Maintain a smart, tidy, safe and well merchandised shop floor.
  • Complete daily and weekly duties ensuring the smooth running of the store.
  • Handling special orders, warranty returns, booking in jobs and customer issues.
  • Being aware of current promotions, working with Epos systems.
  • Booking in delivery and stock transfers.
  • Play an active role in maintaining an efficient stock management system.

Candidates will possess the following skills.

  • You will need to be thorough and be able to pay attention to detail.
  • Excellent communication skills both with customers and working colleagues.
  • Be able to work as part of a dynamic sales team.
  • Have the drive to achieve and the self-motivation to maintain the highest of standards.
  • Ensure a smart appearance and ensure a helpful, approachable attitude is maintained at all times.
  • Have a basic computer literacy.
  • During extreme times you may be required to complete tasks outside of your normal duties/responsibilities or working hours.
  • Any mechanical skills are welcome and will be viewed favourably but not essential for this role.

Salary Range: £19,760 – £21,320

Working Hours: 40 hours worked on a rota basis including Saturdays

How to apply: Please email covering letter and CV to

Closing date for applications: Monday 13th December 2021

Start date for successful applicant: Monday 17th January 2022

To apply for this job email your details to

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