Senior Service Technician \r\n\r\n\r\nCanyon Bicycles UK \u2013 Chessington, Surrey\r\n\r\nHours: Weekdays, normal office hours with occasional weekend work.\r\n\r\nSalary: Competitive and dependent on experience.\r\n\r\nAt Canyon, you\u2019re able to thrive in a dynamic workplace surrounded by people who share your passion for riding. For us, it\u2019s essential that all employees are fully dedicated to what they do so that together, we can exceed the high standards we set ourselves, our products and our services. True innovation and a rich variety of hands on tasks where you can actively see the difference you make are just part of our day to day. That\u2019s what\u2019s special about working at Canyon.\r\n\r\nTo continue our development of Canyon UK further we are expanding our Service and Technical support offering to both new and existing customers. We are looking to add one highly skilled, highly motivated Senior Service Technician to play a key role in exceeding customer expectations.\r\n\r\nTHE JOB\r\n\r\nThis is no ordinary Service position. Providing great customer service is the most important part of our plans to grow the Canyon brand in the UK and our Technical Service team are the point of contact for Canyon service, repair and warranty consumers. Based in our Surrey Service Centre this role will primarily undertake Technical and Mechanical service along with warranty work across the whole model range of Canyon bicycles.\r\n\r\nKEY TASKS AND RESPONSIBILITIES\u00a0\r\n\r\n \tOwnership of general mechanical duties across both Road and MTB platforms\r\n \tExperience of working with ebike systems including, Shimano and Bosch\r\n \tWilling to attend technical training both in Germany and the UK\r\n \tAdoption of predefined timeframes for service works\r\n \tDocumentation of individual service cases\r\n \tBike cleaning and degreasing as required\r\n \tActive participation in stock taking and ownership of associated processes\r\n \tAble to follow predefined processes for work and logistics\r\n \tDirect communication to customers\r\n \tService job estimations to customers\r\n \tProactive with regular feedback in Project development meetings\r\n \tAct as a contributor to the Customer Service Strategy\r\n \tGood understanding of IT systems and processes\r\n\r\nTHE PERSON WE\u2019RE LOOKING FOR\r\n\r\nWe're looking for someone outstanding and exceptional in everything they do with the following skills and experience:\r\n\r\n \tGreat knowledge of bikes and current trends of riding. It is vital that you're passionate about bikes and have a desire to demonstrate this through the standard of your work.\u00a0\r\n \tA proactive attitude with a work ethic that is unmatched. You will have a friendly, helpful and efficient manner and can use this to provide industry leading Technical Service to every Canyon consumer.\u00a0\r\n \tYou thrive on challenging service cases and take pride in solving problems.\u00a0\r\n \tPrevious workshop experience is essential. CYTECH qualifications are a must.\u00a0\r\n \tEvery Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills.\r\n \tIT literate across a number of packages with strong organisational and admin skills. Training will be provided in both Germany and our UK office.\r\n \tYou are tenacious, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily.\r\n\r\nWhat should you do if you think you fit the bill? Get in touch and tell us why you deserve this fantastic opportunity.\r\n\r\nEmail firstname.lastname@example.org with your CV, a covering letter and importantly your salary expectations.\r\n\r\nClosing date for applications is Friday July 3rd.