Warranty Administrator

Website Sigma Sports



For over 25 years we have provided only the best cycling and triathlon products from our base in Surrey. Being at the forefront of the cycling industry, we require a self-motivated, team player who is passionate and caring about their career.


You will be responsible for receiving, unpacking and checking the incoming warranty items on a daily basis from customers for exchange, refund or other.

  • Processing incoming warranty claims quickly and efficiently and communicating with customers about their returns
  • Coordinating with suppliers to provide a suitable warranty outcome for both Sigma Sports and customers alike
  • Answering customer communication via both email and phone
  • A flexible attitude to help other departments


  • PC literacy is essential
  • Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
  • A natural communicator able to empathise with customers and see things from the other person’s point of view
  • At least two years experience in a full-time cycling industry role
  • Knowledge of all avenues of the cycling industry, including Road, Gravel, Mountain and Triathlon
  • Some technical experience and curiosity about cycling products would be beneficial




8:30 am – 5:30 pm Monday to Friday, with an opportunity for paid overtime during peak seasons


28 days including bank holidays

If you are interested in this position please email your CV and a brief covering letter to  tom.hughes@sigmasports.com

To apply for this job please visit sigmasports.com.

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