Bicycle Mechanic / Customer Sales Advisor

THE ROLE

We are looking for an experienced team member for an exciting opportunity at Kingsway Cycles a long established bike shop with an excellent reputation in Cambridge. You will be part of a small but dynamic team providing high levels of customer service on all fronts. The role requires someone that can multitask in delivering excellence and selling products in a role that will vary day to day. The applicant should be flexible as well as a good problem solver and be able to work efficiently and independently. Good general communication skills are crucial as well as basic computer literacy as both will be utilised on a daily basis. The applicant should have experience as a bicycle mechanic as well as being able to assist customers with sales. 

RESPONSIBILITIES AND EXPERIENCE

• Provide high levels of customer service at every point of contact.
• Be able to diagnose and fault find issues with all bike types including e-bikes.
• Knowledge of various bicycle types and technologies.
• Ability to advise customers on products and close sales.
• Experience with relative health and safety requirements.
• Cytech bicycle maintenance or equivalent at Level 2 is preferable. 
• Minimum 3 years experience as a bicycle mechanic.
• Basic computer literacy. 

SALARY AND HOURS

Term: Permanent – Full Time

Salary: Competitive salary with potential for overtime and bonuses.

Hours: Full time Monday – Friday 8am-5pm 42.5 hours a week plus 2 out of 4 Saturday mornings a month 8am-12 noon to be discussed.