Customer Service and Operations Executive

Bowman Cycles I Hither Green, South London I Salary: DoE I Date Published Thursday 29th March 2018
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Start date: From April 23, 2018

Salary: DoE

Location: Hither Green, South London, plus events as required

Overview

Bowman Cycles are a young,, fast growing UK bike company that specialises in designing Great bikes for riders after something a little out of the ordinary; accessible bike frames with exceptional attention to detail. Selling direct to our customers allows us to ensure everyone gets their perfect build, from the start.

This role gives the successful candidate a unique opportunity to take on responsibility quickly whilst being supported in the role to grow with the business. Being a early stage business it will also give exposure to all areas of the business as well as engagement with the bike industry and international travel

Working at Bowman will offer huge opportunities to grow and gain a massive range of company wide.

Role overview/Summary

Our Customer Service staff are the first point of contact for anyone interested in a Bowman Frame. Knowing everything there is to know about the product, understanding the company philosophy and being able to easily and coherently get this across to the potential customers is the roles Raison d’etre. In addition you will be responsible for keeping the vital day to day admin up to date and keeping the Bowman HQ wheels turning. The Roll is the perfect chance to get into a fast growing, award winning company at the ground level, where your opportunities are only limited by your ambition and drive.

Responsibilities

Or

  • All customer engagement from initial enquiries to sales conversion and support
  • Reporting to the business and board against key success metrics
  • Management of inbound and outbound product shipping
  • Social media queries, engagement, monitoring and reporting
  • Daily customer phone, email and Social media query engagement and management
  • CS reports shared with MD and weekly reporting sheet
  • CS management liaison Customer database update
  • Customer database updates
  • Continued monitoring and updating of key FAQ’s for crossover to website
  • weekly accounting data entry
  • weekly accounting reports
  • supply chain (SC) daily interaction with taiwan
  • monitoring and scheduling SC progress
  • reporting supply chain progress
  • trade sales integration with SC

Skills

Requirements

  • Keen interest in cycling
  • Personable, like engaging with people
  • Passionate about great customer experience
  • Ideally degree level education or experience to similar level
  • Customer Service / customer facing experience
  • Excellent interpersonal skills
  • Proven self starter
  • Project management
  • Great attention to detail

Desireable

Photography

Videography and editing

Adobe Creative suite

Website creation and upkeep experience

Next steps

Send a covering letter and up to date CV to: Jobs@bowman-cycles.com

Closing date: Friday 13th April, 2018

We will be reviewing any CV’s and letter we receive before this date.

Apply now[1]

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