Working as an important member of a small sales team, this office-based role reports to the Internal Sales Manager, and is responsible for generating sales growth and supporting the sales team and the dealer customer base. A large part of the role will be telephone-based, initiating outbound selling and business development calls, as well as providing phone support to dealers and the field sales team. Prompt and accurate order processing and maintenance of system records are essential.
Responsibilities and Duties
Generate sales from current and potential customers, primarily by phone, ensuring a high standard of knowledgeable, friendly & efficient service is provided and good customer relationships are maintained
Provide pre and post-sales technical support and advice for the INMO platform, answering queries, troubleshooting and providing telephone helpdesk assistance
Process email & phone orders promptly and accurately
Ensure the CRM system records are kept up to date
Monitor status of customer orders, and advise customer of delivery dates for any backordered lines
Support the field sales team with post-visit follow up calls and actions
Communicate sales promotions and new product lines to dealers, taking pre-orders where necessary
Coordinate new account enquiries, monitoring progress and ensuring necessary checks and paperwork are completed
Provide support to new dealers, and dealers taking new lines, reviewing sales performance and arranging follow-up activities, as appropriate
Process warranty and crash replacement enquiries and returns
Provide support to other areas of the business as required
Qualifications and Skills
This role will suit someone with:
· excellent communication skills – a people person
· a natural ability to identify sales opportunities
· customer service skills
· good written and spoken English
· good organisational and administrative skills
· accuracy and attention to detail
· ability to work independently and as a member of a team
· proactivity and a good work ethic
· good computer and keyboard skills
· if you are a cyclist, or have experience in the industry, that would be an advantage, but not essential
Velobrands Ltd is a young, expanding distributor and brand owner/manager of premium cycling parts and accessory brands, including KASK Helmets, Chapeau! and Juice Lubes. We manufacture products and import from all over the world, supplying trade and end consumers internationally. Our existing team is highly motivated, and everyone enjoys a large amount of trust and autonomy in their role. We employ people who are able to self-manage – and trust them to do what is expected, not needing micro-management. We will reward accordingly, and support each individual’s personal development needs and ambitions.
We have offices in Exeter (6 staff – Marketing, Design, Systems) and Copplestone, EX17 (6 staff – Sales, Finance, Logistics, Warehouse). This role is based in the Copplestone office.
The role is hopefully self-explanatory, and encompasses the duties you would expect for such a position, including the general requirement to be a team player and lend a hand wherever needed. We aren’t corporate and rigid – as long as what needs to be done gets done on time and to a high standard and works with the whole team, we will be quite flexible on how you get there.
For the right candidate who is willing to take responsibility and demonstrate their ability to deliver, the role can grow into something more senior as the business grows.
To apply for this role then please send your CV and any covering letter to email@example.com