Service Centre Manager

Giant Lincoln I Doddington I Salary: Experience Dependant I Date Published Monday 4th February 2019
Giant Lincoln Logo 1

Giant Lincoln is one of the biggest Giant brand stores in the UK and we are looking to recruit an experienced and enthusiastic full-time Service Centre Manager.

You will be expected to provide exceptional customer service and have confidence in explaining the work needed both in-person and over the phone. We're looking for a skilled mechanic that can easily identify and diagnose problems, and that is comfortable working within a time limit completing all jobs on schedule to a high standard.

A genuine passion/interest in cycling is essential.

Salary will be dependent on experience/qualifications, with excellent staff discounts.

Email your CV to mark@giant-lincoln.co.uk

· An ideal candidate will have experience working as part of a team in a busy servicing workshop within the previous six months.

· You should be familiar with road, mountain and hybrid bikes and the various and current technologies they feature.

· A Cytech level 2 or above qualification would be preferable but not essential.

· Excellent technical knowledge - ability to work on any type of bike to a high standard from a small puncture repair to a full bike build from scratch

· IT skills

· Must be able to work quickly & efficiently.

Purpose of Post

The Service Centre Manager oversees the unit’s service centre and sales functions, as well as the day-to-day workshop operations.

Meet KPIs identified in the business plan and recommend adjustments as necessary.

Develop and promote related activities.

Responsible To:

General Manager

Primary job duties include but are not limited to:

  • Understand and embody the characteristics of leadership; lead a team comprised of members of management, sales associates and technicians to success within the store
  • Provide exemplary customer service and ensure that all members of the staff are doing the same
  • Manage service centre staff and customer base through communication, fairness and integrity
  • Bike Hire management and promotion
  • Advising customers on products and assisting with sales

Responsible and accountable for:

  • Sales performance of the service centre; Maintain accurate financial and sales reports
  • Workshop daily routine
  • Inventory management including receiving, merchandising and counting store inventory
  • Marketing including in-store promotions, special events and workshops for staff and for customers
  • Training of all new staff, including managers, sales associates and technicians; Educate staff regarding company policy, programs and standards and monitor productivity and performance of the team
  • Customer service and warranty issues in your store
  • All aspects of Hire Bike facility
  • Planning and delivery of shop rides out
  • Delivery Park Tool bike repair courses
  • Bike Fit delivery and support
  • Road & Mountain Bike Servicing
  • New bike assembly and post sales checks
  • Custom builds
  • Wheel building
Apply now[1]

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