Role: Showroom Assistant (Preston)
Hours: 5 days per week, including alternate weekends
Salary Range: Competitive, dependent upon experience
Job Location: Preston, Walton Summit Centre
As part of our exciting business development plan, the opportunity has arisen for a Showroom Assistant to join our Retail team at our Head Office in Preston. Reporting into the Showroom Manager, the role will be responsible for the day-to-day operation of the Preston Showroom, as well as deputising for the Manager in their absence. The role will be focussed around customer support and advice during the purchasing process; with the ideal candidate possessing an entrepreneurial flair to assist the Manager in driving our B2C and B2B sales as well as pursuing local opportunities to grow the brand’s presence and establish the showroom as a prominent local bike destination.
Our Showroom format is currently under rapid development and expansion ultimately consisting of a brand-led showroom as well as a ‘Warehouse Outlet’. We also plan to use the redeveloped area as a flexible event space, allowing us to host events, training and screenings as appropriate, which the Showroom Assistant will be instrumental in planning and executing.
Working closely with the central Customer Service team and our Birmingham Mailbox Showroom team, your role will be focused on Sales, as well as offering expert support and advice pre and post purchase. A high degree of bicycle industry, product specification and technical knowledge is essential as will be your ability to provide industry-leading sales and customer support.
We are seeking a cycling obsessed team player, with experience of working in retail, ideally within the cycling industry. Mechanical knowledge of bicycles is essential, as is an awareness of current trends and developments within the industry. Having previous experience of product merchandising and POS would be a distinct advantage as you will be responsible for the retail standards in the store.
During the development of the Showroom at Preston the successful candidate will be embedded within the central Customer Service team as an induction to the business and to ensure a thorough understanding of the Customer Service function. You will work as part of the team to deal with customer contact throughout a variety of channels including phone, email and social.
- Retail or Customer Service experience.
- Exceptional customer service skills, with a proven track-record.
- A strong team player and self-starter, used to working collaboratively to problem-solve and provide exceptional service to our customers.
- Strong technical knowledge of bicycles, ideally across multiple disciplines.
- Exemplary written and verbal communication skills, with a keen attention to detail.
- Prior experience of working within the cycle industry.
- Working with sales-based targets, with a focus on results.
- New business development experience.
- Experience of deputising for a Manager.
Please apply in writing to David Stacey via email email@example.com, including your C. V. and a covering letter.
Closing date Friday 9th November although a decision may be made before this date subject to the right candidate applying, so if you think you have what it takes to be part of our fast paced and professional team let us know quickly.