Role: Showroom Manager (Preston)
Hours: 5 days per week, including alternate weekends
Salary Range: Competitive, dependent upon experience
Job Location: Preston, Walton Summit Centre
As part of our exciting business development plan, the opportunity has arisen for a Showroom Manager to join our Retail team at our Head Office in Preston. The role will be responsible for the day-to-day management of the Preston Showroom, including the leadership of the Preston retail team. The role will be focussed around customer support and advice during the purchasing process; with the ideal candidate possessing an entrepreneurial flair to drive our B2C and B2B sales as well as pursuing local opportunities to grow the brand’s presence and establish the showroom as a prominent local bike destination.
Our Showroom format is currently under rapid development and expansion ultimately consisting of a brand-led showroom as well as a ‘Warehouse Outlet’. We also plan to use the redeveloped area as a flexible event space, allowing us to host events, training and screenings as appropriate, which the Showroom Manager will plan and execute.
Working closely with the central Customer Service team and our Mailbox Showroom team, your role will be focused on Sales, as well as offering expert support and advice pre and post purchase. The ability to lead and coach the team to become expert salesmen will be an important part of the role as will excellent bicycle industry, product specification and technical knowledge.
We are seeking a cycling obsessed team player, with experience of retail store management, ideally within the cycling industry. You will be fully accountable for the look and feel of the store, so a keen eye for detail and having previously worked with POS and/or visual merchandising would be advantageous. Mechanical knowledge of bicycles is essential, as is an awareness of current trends and developments within the industry.
During the development of the Showroom at Preston the successful candidate will be embedded within the central Customer Service team as an induction to the business and to ensure a thorough understanding of the Customer Service function. Taking immediate responsibility for the existing Showroom, you will work as part of the team to deal with customer contact throughout a variety of channels including phone, email and social.
- Retail or Customer Service management experience.
- Exceptional customer service skills, with a proven track-record.
- Used to working within a results-driven environment
- A strong team leader, used to role-modelling behaviours, motivating a team and leading from the front.
- Strong technical knowledge of bicycles, ideally across multiple disciplines.
- Exemplary written and verbal communication skills, with a keen attention to detail.
- Effective cross functional communicator, able to engage stakeholders across the business.
- Prior experience of working within the cycle industry.
- New business development experience.
Please apply in writing to David Stacey via email email@example.com, including your C. V. and a covering letter.
Closing date Friday 9th November although a decision may be made before this date subject to the right candidate applying, so if you think you have what it takes to be part of our fast paced and professional team let us know quickly.