Technical Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.
· Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
· Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.
· Communicates with consumer when items will arrive and provide tracking information.
· Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment;
· Process return shipments from customers, retail stores, and distributors.
· Unpack Sort, count, logs inventory which is shipped or received.
· Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role
· Demonstrates the ability to learn, understand, and follow established procedures based on technology.
· Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
· Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
· Contributes to team effort where all agents work collaboratively
· Ability to handle all customers patiently and with kindness
· Excellent written and verbal communication skills plus practiced listening skills
· Detail oriented with strong organizational ability to handle multiple events simultaneously
· Strong ability to problem solve and prioritize
· Excellent time management and follow-up skills
· Has “thick skin” and can handle complaints and unpleasant customers
· Strong bias for action and demonstrated desire for ownership
· Passion for cycling and or running is encouraged
· Entrepreneurial spirit and passion for sport/fitness and technology
· Willingness to work flexible schedule to include early evenings and weekends.
To apply for this role please send your CV along with a covering letter to firstname.lastname@example.org