Warranty Specialist – UK

Wahoo I London, UK I Competitive Salary I Date Published Tuesday 6th November 2018

Technical Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.


· Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.

· Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.

· Communicates with consumer when items will arrive and provide tracking information.

· Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment;

· Process return shipments from customers, retail stores, and distributors.

· Unpack Sort, count, logs inventory which is shipped or received.

Key Requirements:

· Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role

· Demonstrates the ability to learn, understand, and follow established procedures based on technology.

· Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus

· Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others

· Contributes to team effort where all agents work collaboratively

· Ability to handle all customers patiently and with kindness

· Excellent written and verbal communication skills plus practiced listening skills

· Detail oriented with strong organizational ability to handle multiple events simultaneously

· Strong ability to problem solve and prioritize

· Excellent time management and follow-up skills

· Has “thick skin” and can handle complaints and unpleasant customers

· Strong bias for action and demonstrated desire for ownership

· Passion for cycling and or running is encouraged

· Entrepreneurial spirit and passion for sport/fitness and technology

· Willingness to work flexible schedule to include early evenings and weekends.

To apply for this role please send your CV along with a covering letter to jobs@wahoofitness.com

Apply now[1]

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