BikeBiz Bicycle and cycling retail news

Customer Relationship Management (CRM in buzz-speak0 is cheap to buy, but expensive to repair. In this salutary tale LES WOODLAND tells the story of a bike shop that lost a customer for good. A customer with a loud mouth...

Go across to the 'article' section for an article on Customer Relation Management by former 'Cycle Industry' editor Les Woodland who describes the less-than-clever treatment meted out to a blabbermouth mate of his

BBC Breakfast News said the hundreds of cyclists who this morning clogged up the streets of London were "peaceful" and that there was a "carnival atmosphere". Phew!

The British stereotype of cycling as 'poor man's transport' may be reinforced tomorrow if the media chooses to use images of the first of the planned May Day 'anti-capitalist' demos. The day kicks off with a Critical Mass...

If you're going to the BA's Harrogate trade show in June, bring your bike!