Customer Relationship Management (CRM in buzz-speak0 is cheap to buy, but expensive to repair. In this salutary tale LES WOODLAND tells the story of a bike shop that lost a customer for good. A customer with a loud mouth...
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18th January 2021
Electrifying the transport sector
The Ebike Summit 2020, in partnership with EDF Energy, took place online in November, with speakers …
18th January 2021
MTBs worth over £50,000 stolen in Laggan theft
Officers in Aviemore are appealing for information after a number of high-value mountain bikes were …
18th January 2021
Muc-Off partners with BMC Pro Triathlon Team
Muc-Off has partnered with BMC Pro Triathlon Team powered by 2XU. “We’re stoked to be supporti…
15th January 2021
Mondraker to extend dealer direct strategy to UK after ten years with Silverfish
Mondraker is to extend its current dealer direct programme to the UK from the start of the 2022 mode…
15th January 2021
BikeBiz’s guide to the latest wheels, tyres and inner tubes
This month, we take a look at the latest wheels, tyres and inner tubes from some of the leading bran…
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Every IBD needs fab CRM
Go across to the 'article' section for an article on Customer Relation Management by former 'Cycle Industry' editor Les Woodland who describes the less-than-clever treatment meted out to a blabbermouth mate of his
Read More »Critical Mass ride passes peacefully
BBC Breakfast News said the hundreds of cyclists who this morning clogged up the streets of London were "peaceful" and that there was a "carnival atmosphere". Phew!
Read More »May Day bike ride could dent cycling’s image
The British stereotype of cycling as 'poor man's transport' may be reinforced tomorrow if the media chooses to use images of the first of the planned May Day 'anti-capitalist' demos. The day kicks off with a Critical Mass...
Read More »It’s on: the Harrogate industry bike ride gets green light
If you're going to the BA's Harrogate trade show in June, bring your bike!
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