BikeBiz Bicycle and cycling retail news
From 17th May, Raleigh UK is introducing a 9pm cutoff time for next-day deliveries during key sales periods for online orders. The move is being made to “help its network of independent cycle shops to offer the convenience and speed of delivery that their customers are demanding,” according to the distributor.
Investment in voice pick technology, advanced forecasting techniques and an SLA of 99 per cent availability on fast-moving lines sees Raleigh delivering 100 per cent next day deliveries. The company says these improvements will facilitate the new later cutoff.
Adrian Mawdsley, who heads up UK trade sales for Raleigh, said: “Our dealers are telling us that they need to be able to get key stock lines and commodity items quickly ahead of the weekend trade and holding large stocks in-store just isn’t an option. Bike shops are competing with the convenience of pure online players and need to get the items they need quickly. We only expect this trend to continue so this move is an important step.”
As a trial period, the 9pm cut off will be available on Thursdays on all orders placed through the B2B portal on both parts and accessories and bicycles. If the service proves to be useful to retailers, a further rollout is planned.
