Raleigh is introducing a Saturday delivery service, the ‘next step’ in its mission to offer “best in industry service” to UK IBDs.
Saturday delivery will be available on parts and accessories and bike orders placed before 6pm via the Raleigh B2B. From April, any orders placed on a Friday can be shipped and delivered on Saturday.
“This extended delivery service is a further development of service promises made as part of the implementation of Raleigh UK’s new business strategy,” said a statement. “With three core pillars, the strategy drives Raleigh to provide the best service, with the best brands and outstanding availability and all with a single objective in mind – to support UK IBDs in meeting the ever-increasing demands of the end consumer.
“Raleigh understands the importance of the high street and specialist stores to consumers, but it also understands that consumers’ expectations are being driven by the convenience of the internet. The Saturday delivery service allows stores to be more flexible and responsive, whilst limiting the stock they hold in store.”
The Raleigh UK B2B platform will allow IBDs to order products with the ‘next day promise’, now including Saturday deliveries. On parts and accessories orders IBDs will also have the option to place orders for Saturday delivery directly to a customer’s address.
Raleigh UK’s managing director, Pippa Wibberley, said: “We are constantly looking at new ways to offer support and value to the IBD network here in the UK, making changes such as Saturday delivery reinforces our promise to support our IBD partners with industry leading service and logistics. Our focus for parts and accessories is to be the one stop shop and to keep driving forward with the best brands, availability and service levels giving our partners the tools necessary to deliver a first-class experience to the consumer.”
Raleigh added: “The changes made to the delivery service are in response to feedback from you, our IBD partner stores and have already been well received by many of our customers. Saturday delivery will be guaranteed next day for mainland UK.”