Assistant Manager & Cycle Mechanic

  • Full Time
  • Bath

Website Julian House Bike Workshop

Title: Assistant Manager & Cycle Mechanic

Job Location: Bath Bike Workshop (may also be required to work in Bristol and Trowbridge bike workshops)

Salary: £19,790.00 per annum 

How to apply: Please apply by submitting your CV and completing an online application form outlining why you would fit the role, via our jobs page on our Julian House website: www.julianhouse.org.uk

Julian House Bike Workshop is a chain of professional, ethical bike shops offering expert, affordable bike sales and servicing. Our team of mechanics are bike specialists in both second-hand and new bikes.

We believe that bike mechanics should illuminate, not intimidate, so we offer a warm welcome and a supportive, no-pressure environment where customers can ask questions and learn more.

We also offer training workshops to help Julian House clients and customers get more comfortable with basic cycle maintenance.

By giving our customers the best possible service, we provide vital income for Julian House and create opportunities for homeless and socially excluded people to train, gain confidence and make progress towards independence and employment.

Due to increasing sales we are looking to grow our family and take on a new full time Assistant Manager & Cycle mechanic. The post will primarily be based at our Bath bike workshop, but may also be required to work in our Trowbridge and Bristol stores as needed.

If you are technically awesome, are up for a challenge and want to make a real difference to people’s lives, Julian House bike workshop could be for you. 

Please reference to the full job description for this role which is attached. 

Please note, we will not consider applications from Recruitment Agencies.

In return, we offer:

  • Cash health care plan
  • Up to 27 days annual leave (depending on length of service)
  • Employer pension contribution (up to 6% of your gross salary)
  • Employee Assistance Programme
  • Staff Award Scheme
  • 20% Discount at Julian House Shops 

Job Title: Assistant Manager & Cycle Mechanic 

Responsible to: Bike Workshop Manager 

Place of work: Bath (or any other Bike Workshops; Bristol and Trowbridge) 

Purpose of the Post: To service, maintain, repair, build and sell bikes and assist the Workshop  manager and provide managerial cover across all workshops. This will include providing holiday cover when needed, helping manage staff, our volunteers workload and wellbeing and supervising various courses such as Build-a-Bike and Maintenance Courses. Providing excellent customer service and working with colleagues and volunteers to develop the business and support the work of Julian House. 

Key Responsibilities 

Service Delivery: 

  • Manage the workshop in the Managers absence 
  • Service and repair of customer bikes to a high standard  
  • Refurbishment and renovation of used bikes for resale to the public  
  • To receive donated cycles from members of the public and other organisations – To ensure that new deliveries of cycles are logged using agreed administrative systems  – To price donated and repaired bikes ready for sale to the general public 
  • To offer service and repair of bikes to customers at the workshop  
  • To ensure that all bikes sold, serviced or repaired are safety checked to agreed standard before  leaving the shop 
  • To ensure that necessary levels of parts and other stock are ordered and accounted for  – To ensure the security and safe running of the workshop, including opening and closing the – workshop, operating of till and cashing up  
  • Support with the setting up and running of on-line shop, website and social media  – Contributing to the analysis of sales figures and forecasting future sales
  • To engage positively and politely with members of the general public who access the workshop

Client Involvement: 

  • Deliver the accredited Build-a-Bike course to clients with a range of support and learning needs,  including a full health and safety briefing  
  • Provide supervision and support to service users on the Build-a-Bike course and on work experience  placements within the bike workshop  
  • Work with clients and volunteers to induct and train them in skills relevant to working within the  Bike Workshop  
  • Assess the work of clients and volunteers and agree with them a pattern of attendance at the Bike  Workshop in liaison with the manager  
  • In partnership with the Employment Support Worker and where relevant a key worker, support  individual clients in becoming “job ready” and in taking up education, training and employment  opportunities  
  • Support clients to make a valuable contribution to the development of the bike workshop – To maintain effective and safe boundaries for clients within the workshop and to deny access to  those who are not fit to volunteer 

Staff & Volunteers  

  • Work alongside other staff and volunteers to ensure the safe and effective running of the bike  workshop  
  • Feedback to Volunteer Coordinator any issues arising from volunteer involvement at the  workshop – Feedback to Volunteer Coordinator positive stories and aspects of volunteer work 

Team Work  

  • Work with other members of the team, to ensure the effective running and continued  development of the bike workshop  

Administration and Finance  

  • To use agreed administrative systems to ensure that stock, including parts and cycles are  managed and accounted for  
  • Using agreed paperwork ensure that pre-sale/post repair cycle checklists are completed and  signed – To safely handle and record money received for sale or repair of bikes, including end of  day banking procedures  
  • Maintain an accurate record of petty cash expenditure  
  • To sign authorisations for volunteer expenses claims  
  • To maintain own time sheet accurately in line with existing Julian House procedures 

Health and Safety:  

  • Work at all times within the Health & Safety legislation and within safety guidelines established  for the workshop  

Personal Development:  

  • Actively participate in regular supervision and annual appraisal, contributing to the identification  of own and team training needs Undertake agreed training as directed  

General: 

  • Be familiar and work within Julian House policies and procedure  
  • Uphold the Julian House Equal Opportunities Policy  
  • Carry out, within reason, any other duties necessary to the smooth running of the service

PERSON SPECIFICATION  

Qualifications  

  • Cytech Level 2 or equivalent City & Guilds Qualification (Desirable) 
  • First Aid Qualification (Desirable) 
  • Customer Service Qualification or Certificate (Desirable) 

Knowledge & Skills Good understanding of cycle mechanics, servicing and repair 

  • Good knowledge and ability to use Microsoft Word, email and basic spread sheets (Essential) Excellent verbal and written communication skills (Essential) 
  • Numerate and comfortable with preparing and analysing sales (Essential) 
  • Ability to plan and project manage development work (Desirable) 
  • Basic Knowledge of Health & Safety, Fire Regulations & ability to identify potential risks (Essential) 
  • A proactive, customer focused approach to work (Essential) 
  • Thorough understanding & ability to carry out cycle refurbish (Essential) 
  • Knowledge and skills in the area of Employability & Social Enterprise Development (Desirable) Experience Staff supervision (Desirable) 
  • Working within the retail sector in a supervisory capacity (Desirable) 
  • Previous work with homeless and/or other socially excluded people (Desirable) Budget management, stock management (Desirable) 
  • Working as part of a team in social enterprise or charity (Desirable) 
  • Values Empathy and understanding of the needs of Julian House Service Users (Essential) Commitment to equality of opportunity (Essential) 

Other  

  • Full clean Driving License (Desirable) 
  • Ability to travel to all JH sites (Essential)

To apply for this job please visit www.julianhouse.org.uk.

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