E-Bike Store Manager

Website Sigma Sports



We offer a competitive salary and bonus package based on ability and experience.


Market Square, Kingston upon Thames, Greater London.


Five days a week including Saturdays, and alternate Sundays.


28 days paid holiday (including bank holidays). Increase in holiday allowance to 33 days with length of service.


As part of Sigma Sports’ pursuit to cater for all cyclists, whatever their needs, we are excited to be recruiting sales staff for our new Electric Bike store, which will be opening in March 2022.

We are currently looking for the right applicant to lead our ever-growing sales team at this Kingston-upon-Thames based store.

In a busy, exciting and challenging environment, we are striving to deliver an outstanding customer experience, whilst offering the latest products from the leading brands in cycling.

Role Overview

As a key leader within our business you will be responsible for driving a world class shopping environment, and delivering the ultimate premium shopping experience for our customers.

You will need to provide engaging leadership, motivating and inspiring your team to drive excellence in all they do, and use your commercial acumen to maximise performance.

Key Responsibilities

  • Provide a best-in-class customer experience, and ensure employees provide exceptional customer service
  • Customer retention through building relationships with all customers
  • Resolve customer problems and complaints by determining optimal solutions
  • Monitoring your team’s performance and motivating them to reach targets
  • Develop and implement employee performance evaluations and improvement plans through regular one to one meetings
  • Provide a positive working environment and handle employee issues appropriately and in a timely manner
  • Conduct daily store meetings before opening
  • Recruiting and overseeing the training of store employees
  • Sales and bottom line profits of the store
  • Compiling and analysing sales figures
  • Execute and monitor loss prevention and shrink programmes
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of cash to the bank
  • Management of all store operational requirements, such as maintaining store supplies, overseeing deliveries and returns, approval of staff holidays etc
  • Ensure the interior and exterior of the store is maintained to company high standards
  • Keeping up to date with products and competitors
  • Staying ahead of the competition

Skills and Interests

  • The ability to lead and motivate a team
  • An excellent communicator with the ability to influence actions, and build relationships at all levels
  • The ability to multitask and work under pressure
  • The ability to make good decisions in a timely manner
  • Good organisational and planning skills to maximise efficiency
  • To maintain a positive, upbeat demeanour, as well as initiative and enthusiasm
  • To have a good business sense, with a sales-orientated personality
  • Good IT and report writing skills

Company Perks

  • Industry-leading staff discount scheme from leading brands
  • Cycle to work scheme
  • Universal Colours cycle kit allowance
  • Exclusive access to industry-only events and trips
  • Professional working environment
  • Casual but smart dress code
  • Staff social opportunities

How To Apply

If you are interested in this position please email an up-to-date CV and covering letter explaining why you’re suitable for the position to ed.hole@sigmasports.com.

To apply for this job email your details to ed.hole@sigmasports.com.

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