Sales & Cycle Mechanic

  • Full Time
  • Bath

Website Julian House Bike Workshop

Job Location: Bath Bike Workshop (may also be required to work in Bristol and Trowbridge bike workshops)

Salary: £18,200.00 per annum pro rata

How to apply: Please apply by submitting your CV and completing an online application form outlining why you would fit the role, via our jobs page on our Julian House website: www.julianhouse.org.uk

Julian House Bike Workshop is a growing chain of professional, ethical bike shops offering expert, affordable bike sales and servicing. Our team of mechanics are bike specialists in both second-hand and new bikes.

We believe that bike mechanics should illuminate, not intimidate, so we offer a warm welcome and a supportive, no-pressure environment where customers can ask questions and learn more.

We also offer training workshops to help Julian House clients and customers get more comfortable with basic cycle maintenance.

By giving our customers the best possible service, we provide vital income for Julian House and create opportunities for homeless and socially excluded people to train, gain confidence and make progress towards independence and employment.

Due to increasing sales we are looking to grow our family and take on a new part-time sales and cycle mechanic. The post will primarily be based at our Bath bike workshop, but may also be required to work in our Trowbridge and Bristol stores as needed.

If you are technically awesome, are up for a challenge and want to make a real difference to people’s lives, Julian House bike workshop could be for you.

Please reference to the full job description for this role which is attached. 

Please note, we will not consider applications from Recruitment Agencies.

In return, we offer:

  • Cash health care plan
  • Up to 27 days annual leave (depending on length of service)
  • Employer pension contribution (up to 6% of your gross salary)
  • Employee Assistance Programme
  • Staff Award Scheme
  • 20% Discount at Julian House Shops 

JOB DESCRIPTION 

Job Title: Sales & Cycle Mechanic 

Responsible to: Bike Workshop Manager 

Purpose of the Post: To service, maintain, repair, build and sell bikes. Providing excellent  customer service and working with colleagues and volunteers to develop the business and support the work of Julian House. 

Principle Areas of Accountability 

Service Delivery:  

  • Service and repair of customer bikes to a high standard 
  • Refurbishment and renovation of used bikes for resale to the public 
  • To receive donated cycles from members of the public and other organisations  To ensure that new deliveries of cycles are logged using agreed administrative systems To price donated and repaired bikes ready for sale to the general public To offer service and repair of bikes to customers at the workshop 
  • To ensure that all bikes sold, serviced or repaired are safety checked to agreed standard before leaving the shop 
  • To ensure that necessary levels of parts and other stock are ordered and accounted for To ensure the security and safe running of the workshop, including opening and closing the workshop, operating of till and cashing up 
  • Support with the setting up and running of on-line shop, website and social media To engage positively and politely with members of the general public who access the workshop 

Client Involvement: 

  • Deliver the accredited Build-a-Bike course to clients with a range of support and learning  needs, including a full health and safety briefing 
  • Provide supervision and support to service users on the Build-a-Bike course and on work  experience placements within the bike workshop 
  • Work with clients and volunteers to induct and train them in skills relevant to working within  the Bike Workshop  
  • Assess the work of clients and volunteers and agree with them a pattern of attendance at  the Bike Workshop in liaison with the manager 
  • In partnership with the Employment Support Worker and where relevant a key worker,  support individual clients in becoming “job ready” and in taking up education, training and  employment opportunities 
  • Support clients to make a valuable contribution to the development of the bike workshop To maintain effective and safe boundaries for clients within the workshop and to deny access to those who are not fit to volunteer 

Staff & Volunteers 

  • Work alongside other staff and volunteers to ensure the safe and effective running of the  bike workshop  
  • Feedback to Volunteer Coordinator any issues arising from volunteer involvement at the  workshop 
  • Feedback to Volunteer Coordinator positive stories and aspects of volunteer work 

Team Work 

Work with other members of the team, including supervisor and manager, to ensure the effective  running and continued development of the bike workshop 

Administration and Finance 

  • To use agreed administrative systems to ensure that stock, including parts and cycles are  managed and accounted for  
  • Using agreed paperwork ensure that pre-sale/post repair cycle checklists are completed and  signed 
  • To safely handle and record money received for sale or repair of bikes, including end of day  banking procedures 
  • Maintain an accurate record of petty cash expenditure 
  • To sign authorisations for volunteer expenses claims 
  • To maintain own time sheet accurately in line with existing Julian House procedures 

Health and Safety: 

Work at all times within the Health & Safety legislation and within safety guidelines established for  the workshop 

Personal Development: 

Actively participate in regular supervision and annual appraisal, contributing to the identification of  own and team training needs 

Undertake agreed training as directed 

General: 

  • Be familiar and work within Julian House policies and procedure 
  • Uphold the Julian House Equal Opportunities Policy 
  • Carry out, within reason, any other duties necessary to the smooth running of the  service

PERSON SPECIFICATION

Qualifications / License 
CyTech level 1 and 2 in Bike Maintenance  Desirable
Any training or qualifications relevant to cycle repairs, maintenance and sales 
Teaching or training qualifications
Knowledge & Skills
Understanding of social enterprise Essential
General and specific cycle repairs, maintenance and rebuild
Pre sale cycle safety checks
Using simple IT and paper based administrative systems
Understanding of the causes of homelessness Desirable
Working with people exhibiting challenging behaviour
Running a small business
Working in a social enterprise
Accessing grants or other funding to support social enterprise
Working with people who may require close supervision
Experience
At least 6 months experience in a retail sales environment Essential
At least 12 months expereince in bike building or servicing work
Working in a busy environment
Planning own time to best effect
Dealing with customers and other members of the public
Pricing cycle repair and maintenance jobs
Cash handling
Stock control
Negotiating supply and discount with trade suppliers of cycle parts, tools etc. Desirable
Ability to teach and train others
Health & Safety
Understanding of H&S and Risks Assessments in a workshop environment and  using a vehicle Essential
Safe working practices within a workshop environment  Essential
Empathy and understanding of the needs of Julian House Service Users.  Essential

To apply for this job please visit www.julianhouse.org.uk.

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